Data protection

Ak8's Privacy Policy

We take your personal data seriously. Read this privacy policy in detail — how your data is collected, where it is stored, and how we protect it.

Last Updated: January 2026
Language: English (en-BD)
SSL secured

Your privacy is our responsibility: ak8 (ak8.im) believes that every user's personal data belongs to them. We handle your information with respect and will never misuse it under any circumstances.

01 Introduction and applicability

This privacy policy applies to all personal data collected while using the ak8 (ak8.im) website and application. By opening an account, playing games, or using our services, you are agreeing to this privacy policy.

Ak8 is a trusted name among millions of online gaming users in Bangladesh. We have written our Privacy Policy in plain, easy-to-understand English so every user can stay informed about their rights.

This policy will tell you: what types of data we collect, how it is used, who your data may be shared with, and how you can control your own information.

Please Note: This privacy policy is part of our Terms and Conditionsshould be read together with. Both documents together form the complete agreement governing your relationship with ak8.

02 What data we collect

Ak8 only collects information that is genuinely necessary to provide our services. Collecting excessive or irrelevant data goes against our policy.

Type of information Example Purpose of Collection
Identity information Name, date of birth, national ID Age verification and account registration
Contact Information Mobile number, email address Account communications and support
Financial information BKash/Nagad number, bank details Deposit and withdrawal process
Activity data Betting history, login times Responsible Gaming monitoring
Device information IP address, browser, OS Security and fraud prevention
  • Information provided directly through the registration form
  • Documents uploaded during the KYC verification process
  • Technical information automatically collected while using the platform
  • Records of customer support interactions

03 How your information is used

Ak8 uses your data only for legitimate, specific purposes. We never use your information for irrelevant marketing or sell it to third parties.

  • To create and manage your account
  • To process financial transactions (deposits and withdrawals)
  • For fraud prevention and anti-money laundering
  • To comply with legal obligations
  • To provide a personalized gaming experience
  • For Responsible Gaming monitoring
  • For resolving technical issues
  • To provide customer support services
  • To send support notifications and important updates

Marketing communications: We may send you promotional messages, but you can opt out at any time through your account settings.

04 Cookies Policy

Ak8 uses cookies to enhance your experience on the website and to keep the platform secure. Cookies are small data files stored in your browser.

  • Essential cookies: Essential for login sessions and security — these cannot be disabled
  • Functional cookies: Remembers your preferences and language settings
  • Analytics cookies: Helps analyze site usage to improve our services
  • Performance cookies: Tracks page load times and errors

You can delete or block non-essential cookies at any time through your browser settings. Note that doing so may affect certain features.

05 Data sharing policy

Ak8 never sells your personal data. However, limited information may be shared in certain specific circumstances.

  • Payment provider: Limited information shared with bKash, Nagad, Rocket, and banks solely for processing transactions
  • Game Provider: Minimum information required to operate third-party games
  • Law enforcement agencies: Based on a court order or valid legal request
  • Security partners: With fraud detection and cybersecurity agencies

Important: ak8 never shares your complete financial details or ID document copies with advertisers or marketing agencies.

06 Data retention period

We retain your data only for as long as it is needed to provide our services and meet legal obligations.

  • Active Account Data: For as long as the account remains active
  • Financial transaction records: 5 years after the last transaction (as required by law)
  • KYC documents: 3 years after account closure
  • Customer support records: 2 years from the date of resolution
  • Log & Technical Data: Up to 12 months

Once the retention period expires, your information is securely deleted or anonymized.

07 Security measures

Ak8 employs industry-leading security technology to keep your data safe. Our security team monitors data protection around the clock.

  • 256-bit SSL/TLS Encryption — all data transmissions are secured
  • Multi-Factor Authentication (MFA) Feature
  • Firewall and intrusion detection system
  • Regular security audits and penetration testing
  • Data backup and disaster recovery plan
  • Staff data protection training and access control

Your role: You also share responsibility for your account's security. Use a strong password, never share it with anyone, and report any suspicious activity to support immediately.

08 Your Rights

As an ak8 user, you have specific rights over your own data. Your rights are detailed below.

  • Right to Know: You can see what data we hold about you
  • Right to Rectification: You can request corrections to any inaccurate or outdated information
  • Right to Erasure: You can request deletion of your information under certain circumstances
  • Right to restrict processing: You can pause the processing of certain information at any time
  • Right to portability: You can obtain a copy of your own data
  • Right to object: You can opt out of marketing communications at any time

To exercise any of these rights, please contact our support team. We typically respond within 30 days.

09 Third-party services

Some third-party games and services are integrated into the ak8 platform. These partners may have their own privacy policies.

  • Third-party game providers only receive the information necessary to operate the games
  • Payment gateways only use the information necessary to process transactions
  • All third-party partners are required to comply with our privacy standards
  • Third-party websites you visit are governed by their own policies

10 Protection of Children's Data

Ak8 strictly refrains from serving users under 18. We do not knowingly collect personal information from any minors.

If we become aware that a minor has created an account on our platform, that account will be immediately closed and any collected data will be securely deleted.

If you believe your child is using our platform, please notify our support team immediately.

11 Policy update process

Our privacy policy may be updated from time to time. We will notify you before any significant changes are made.

  • The date of any changes will always be noted at the top of this page
  • You will be notified via SMS or email of any significant changes
  • Continuing to use the platform after changes have been made constitutes acceptance of the updated policy
  • Copies of previous versions are available upon request

12 Contact Us

For any questions, complaints, or information requests regarding our Privacy Policy, please contact our dedicated Privacy Team.

  • Email: [email protected]
  • Response time: within 24–48 business hours
  • Live Chat: 24/7 support available in Bengali
  • Data protection requests are typically processed within 30 days

For quick assistance: For the fastest response, log in to your account and reach us directly via live chat.

How we We protect your data

Discover the core pillars of ak8's privacy protection — from technology to human commitment.

End-to-end encryption

Every data transmission you make is secured with 256-bit SSL encryption. Hackers and third parties can never access your information.

Minimum data collection

We only collect information that is genuinely necessary. Avoiding unnecessary data collection is the core of our privacy-by-design approach.

Access control

Access to your data is restricted to authorized personnel only, and solely for required tasks. All access is logged.

Regular security audits

Independent third-party experts regularly audit our systems. Any vulnerabilities identified are addressed immediately.

Automatic Data Deletion

Once the retention period expires, your information is automatically deleted. Your data is never held longer than necessary.

Dedicated Privacy Support

Our dedicated Privacy Team is available 24 hours a day to assist with any privacy-related concerns.

Your Data Rights

You have full control over your data at ak8. You can exercise these rights at any time.

Right to access your information

You can find out at any time what information we hold about you and how it is being used.

Right to correct your information

You may request a correction if your account holds inaccurate or outdated information.

Right to delete your information

You may request deletion of your data where there is no legal obligation to retain it.

Right to Data Portability

You can download a copy of your data and transfer it to another platform.

Right to restrict processing

You can temporarily suspend the processing of your information under certain circumstances.

Right to opt out of marketing communications

You can opt out of promotional messages at any time — no reason required.

Play safe

Your data In Safe Hands

Your privacy is fully protected at ak8. Open an account today and enjoy gaming on a platform you can trust.

Your data is never sold SSL encryption 24/7 Support
বাংলা